Refund Policy

At FOO KOK ENTERPRISE, customer satisfaction is very important to us. We offer refunds under specific conditions outlined below. Please read our refund policy carefully before making a purchase.

🔁 Eligibility for Refunds

You may request a refund if:

  • The product you received is defective, damaged, or not as described
  • You received the wrong item
  • Your item was lost during shipping (subject to courier investigation)
  • The product was returned to us in its original, unused condition within 7 days of receipt

🚫 Non-Refundable Situations

We do not provide refunds for the following:

  • Change of mind or wrong item ordered by the customer
  • Items returned after 7 days of receipt
  • Items that have been used or are not in their original packaging
  • Sale or clearance items (unless defective or damaged)

📩 How to Request a Refund

  1. Email us at fookokenterprise@hotmail.com within 7 days of receiving your order
  2. Include your order number, a photo of the item, and the reason for the refund request
  3. Our support team will review your request and respond within 1–2 business days
  4. If approved, you will receive a full or partial refund to your original payment method within 7–10 business days

💸 Refund Method

  • Refunds will be issued to the original payment method
  • Processing time may vary depending on your bank or payment provider